Billing & refund policy

Last updated: 19 October 2026

This policy explains how DiGrow Solutions Limited bills for services and when refunds are provided. It applies together with our terms of service and the signed proposal for your engagement.

1. Billing

• Monthly retainers are invoiced in advance of each monthly period and are payable within 7 days.
• One-off projects (audits, implementations, websites) are invoiced 50% on commencement and 50% on delivery, unless the proposal states otherwise.
• Accepted payment methods: bank transfer (SEPA, SWIFT, UK Faster Payments) and card payments. Invoices state the exact amount, currency and payment reference.

2. Cancelling a retainer

• Retainers are month-to-month. You may cancel with 14 days' written notice (email is sufficient) before the next billing date; no further invoices will be issued.
• If a retainer is cancelled after a monthly period has been invoiced but before any work in that period has started, we refund that period's fee in full.
• If work in the period has started, the fee for the current period is non-refundable; cancellation takes effect at the end of the paid period.

3. One-off projects

• If you cancel before work begins, the upfront payment is refunded in full less any third-party costs already incurred on your instruction.
• If you cancel after work has begun, we invoice for work completed to date at the agreed rates; any unused portion of the upfront payment is refunded.

4. Service issues

If a deliverable does not match the agreed scope, tell us within 14 days of delivery. We will first correct the work at no charge; if we cannot, we will refund the fee attributable to that deliverable.

5. Non-refundable items

Third-party costs (advertising spend paid to platforms, software licences, domains, hosting, stock assets) are payable to the respective vendors and are outside this policy.

6. How refunds are paid

Approved refunds are returned to the original payment method within 10 business days. Card refunds are processed to the card used for payment.

7. Contact

Billing questions and refund requests: hello@digrow.si, subject line "Billing". We respond within one business day.